Hire Dedicated Live Chat Agents Working Live During Your Business Hours
Whichever plan or candidate you select, your dedicated chat agent will physically sit inside our office in Lahore, Pakistan and work live during your exact operational shift—handling order tracking, refunds, pre-sale conversions, and social inbox desk tasks in real-time.
In-Office Supervised Live Chat Model
Eliminate missed chats, slow response times, and unmonitored home freelancers. Our support staff works inside our office headquarters in Lahore, Pakistan, operating live during your exact schedule.
Seated Physically in Our Office HQ
Your dedicated chat representatives operate directly inside our supervised office in Lahore, Pakistan. Equipped with fiber internet, dual-monitor workstations, generator power backup, and strict shift oversight.
100% Aligned To Your Business Hours
Zero response delay. Whichever agent tier you select will clock into our physical office matching your exact local business working hours.
Formal Contract & Service Agreement
We sign a comprehensive service agreement defining strict SLA first-response times, resolution rates, CSAT benchmarks, and NDA data security protocols.
Immediate Agent Replacement Guarantee
If a chat representative fails to meet your required communication tone or product knowledge depth, we replace them immediately with a trained substitute without extra costs.
100% Dedicated Alignment To Your Exact Working Hours
Aap hamari team se **koi bi level ya plan select karein (Junior, Mid-Level, ya Senior)**, aapka hire kiya gaya chat representative aapke specify kiye gaye business shift timing mein **live available hoga aur aapke working hours ke mutabiq hi kaam karega**.
Matched Shift Timings
Whether you operate in US Eastern (EST), Pacific (PST), European (CET), UK (GMT), or Australian (AEST) hours, your agent clocks in physically to match your exact online peak hours.
100% Dedicated Resource
Your hired representative works exclusively on your store/brand inbox during their entire shift. No shared agents or split attention across multiple client stores.
Physical Office Attendance
The agent clocks in at our Lahore office floor with biometric monitoring, ensuring zero unexcused lateness, no sudden power disruptions, and immediate team lead supervision.
24/7 or Custom Shift Flexibility
Need weekend support or round-the-clock 24/7 coverage? We configure shift schedules so your live chat widget never goes offline when customers are shopping.
Every Chat Support Type We Handle
Our trained agents handle all touchpoints of the customer journey—from initial pre-sale queries to complex post-purchase order modifications and multi-channel social inbox desks.
1. E-Commerce Order Tracking & Logistics Desk
Real-time updates on package delivery status, carrier delays, and shipping address corrections.
2. Order Details & Modifications Management
Direct administrative control over pending and active client orders in your backend store.
3. Refunds, Exchanges & Dispute Resolution
Structured workflow management for returns, store credit issuance, and chargeback prevention.
4. Multi-Channel Social Media Chat Support
Unified customer engagement across social networks, direct messages, and comments.
5. Pre-Sale Conversion & Cart Recovery Chat
Active sales assistance to turn window-shoppers into high-value paying customers.
6. Specialized & High-Risk Niche Support (Peptides, etc.)
Trained communication desk handling complex regulatory or technical product catalogs.
7. AI Chatbot + Human Hybrid Management
Human-in-the-loop oversight for automated AI website and WhatsApp chatbots.
8. Helpdesk Ticket Desk & Email Support
Full administrative desk support for asynchronous ticket management.
Daily Progress Reports & Instant Agent Replacement
We measure chat performance with total metrics visibility so you always know your customer satisfaction standing.
Daily, Weekly, Monthly & Yearly Performance Audits
Total tickets closed, first response time (FRT), and escalated order logs.
Customer feedback ratings, frequent product objection logs, and refund analysis.
Transcript audits, canned script updates, and sales conversion optimization.
Annual helpdesk automation roadmap, AI integration, and shift expansion planning.
If an assigned chat agent fails to meet your speed requirements or brand tone standards, inform your Account Manager. We will take immediate action to replace them with an equally qualified in-office representative at zero additional cost.
Junior, Mid-Level & Senior Chat Representative Pricing
Hire full-time chat representatives operating as your dedicated monthly employee during your specific working hours. Flat monthly rate with no additional ticket fees.
Ideal for routine e-commerce tracking chats, basic product FAQs, ticket tagging, and standardized email responses during your shift.
Best for full order modifications, refund processing, pre-sale conversion chats, and multi-channel social media inbox management in real-time.
Experienced desk manager for setup of helpdesks, complex chargeback disputes, compliance-heavy niches, and leading shift teams.
Why Hire Live Chat Agents From Us?
60-70% Cost Reduction
A local US/UK support agent costs $3,500–$5,000/month plus taxes. Our in-office agents provide fluent English support and superior attendance for a fraction of that cost.
In-Office Quality Control
Unlike remote freelancers who experience power outages or communication delays, our team operates inside a physical facility with fiber lines, backup generators, and team lead oversight.
How Our Remote Hiring Process Works
A simple, transparent 6-step pathway to hiring dedicated professionals from Pakistan.
Tell Us
Share your role, skills, hours and requirements.
We Search
We identify professionals matching your needs.
We Screen
Suitable candidates go through our initial screening.
You Interview
Meet the shortlisted candidates yourself.
You Select
Choose the professional who fits your business.
They Start
Your dedicated professional starts working with you.